Privacy Policy

UPDATED 2026-07-16

This Privacy Policy describes how Orcheo collects, uses, and protects your information when you use our platform.

1. Information we collect

• Account information: email address and authentication details from your identity provider.
• Usage data: goals, tasks, escalations, and agent outputs generated through the platform.
• Connection data: credentials and tokens you authorize for connected services, stored in your secret manager.
• Technical data: logs, error reports, and performance metrics.

2. How we use information

• To operate and improve the Orcheo platform.
• To provide support and respond to inquiries.
• To enforce our terms and prevent abuse.

3. Data sharing

We do not sell your personal information. We share data only with service providers necessary to operate the platform, or when required by law.

4. Data security

We use industry-standard security practices, including encryption in transit, tenant isolation, and role-based access controls. You control the keys to your connected services.

5. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your data. Contact us to exercise these rights.

6. Retention

We retain your data for as long as your account is active or as needed to provide the service. You may request deletion of your account and associated data at any time.

7. Changes to this policy

We may update this policy periodically. We will notify you of material changes through the platform or by email.

8. Contact

For privacy questions, contact us through the waitlist or your account representative.